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NBFC: DID NOT ADHERE TO DIRECTIVES/INSTRUCTIONS/GUIDELINES ISSUED BY RBI ONCODE OF CONDUCT IN OUTSOURCING OF FINANCIAL SERVICES BY OUTSOURCING ITS CORE DECISION-MAKING FUNCTIONS RELATED TOCLIENT SOURCING, KYC VERIFICATION, CREDIT APPRAISAL, LOAN DISBURSAL AND LOAN RECOVERY, FOLLOW UP WITH BORROWERS AND ATTENDING & RESOLVING COMPLAINTS FROM BORROWERS
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