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SOURCE OF INFORMATION : INSURANCE REGULATORY & DEVELOPMENT AUTHORITY OF INDIA WEBSITE
PERIOD COVERED : 16-AUG-2002 TO 21-NOV-2024

NAMES IN BROWN COLOUR
Names of entities/persons in brown colour denote that the regulatory order is not against them but their names have been mentioned only for association purposes.

INSURANCE COMPANY: VIOLATED PROVISIONS OF GROUP DIRECTIVES/INSTRUCTIONS/GUIDELINES,2005

S.No. ENTITY  PERSONS  REGULATORY CHARGES REGULATORY ACTION(S) / DATE OF ORDER FURTHER DEVELOPMENTS
1
History of entity/person BAJAJ ALLIANZ LIFE INSURANCE CO.LTD.  
  ENROLLED NEW MEMBERS INTO EXISTING GROUP SCHEME VIOLATING PROVISIONS   IMPOSED PENALTY RS.5,00,000

12-JUL-2012
 
2
History of entity/person BHARTI AXA LIFE INSURANCE CO.LTD.  
  PAID AMOUNTS TO GROUP POLICYHOLDERS IN THE NAME OF “MARKET RESEARCH”, “SALES TRAINING” AND “DISPLAY OF PUBLICITY MATERIAL” ETC VIOLATING CLAUSES B-2 AND C-4 OF GROUP INSURANCE DIRECTIVES/INSTRUCTIONS/GUIDELINES AND CIRCULAR NO.015/IRDA/LIFE/CIRCULAR/GI DIRECTIVES/INSTRUCTIONS/GUIDELINES/2005 DATED 14/07/2005   IMPOSED PENALTY RS.5,00,000

12-APR-2016
 
3
History of entity/person FUTURE GENERALI INDIA INSURANCE CO.LTD.  
  MADE PAYMENTS TO INTERMEDIARIES (BROKERS) UNDER ACCOUNTING HEADS SUCH AS SUPPORT SERVICES,CONSULTANCY ETC.

ENGAGED UNLICENSED INDIVIDUALS/ENTITIES/MOTOR DEALERS/TRAVEL AGENTS/COOPERATIVE BANKS TO SOLICIT INSURANCE BUSINESS AND REMUNERATION WAS PAID IN NAME OF "REIMBURSEMENT OF SUPPORT SERVICES", "CONSULTANCY FEE"

ALLOWED INDIVIDUALS TO SOLICIT INSURANCE BUSINESS WITHOUT HOLDING VALID LICENSE

REFERRAL PARTNERS ENGAGED BY THE INSURER WERE INVOLVED IN SOLICITATION OF INSURANCE AND THE INSURER ISSUED POLICIES TO THE INSURED MENTIONING THE NAME OF THE REFERRAL PARTNER AS "INTERMEDIARY" ON POLICY SCHEDULE

ALLOWED DISCOUNTS ON PREMIUM IN EXCESS OF MAXIMUM DISCOUNT FILED UNDER FILE & USE DIRECTIVES/INSTRUCTIONS/GUIDELINES

OFFERED CRITICAL ILLNESS COVER TO MASTER POLICYHOLDER UNDER GROUP HEALTH POLICY BUT TERMS & CONDITIONS UNDER CRITICAL ILLNESS COVER WERE NOT AS PER PRODUCT FILED WITH IRDAI UNDER FILE & USE DIRECTIVES/INSTRUCTIONS/GUIDELINES

MADE PAYMENT TO VARIOUS POLICY HOLDERS IN NAME OF SUPPORT CHARGES VIOLATING OF CLAUSE C(4) OF GROUP INSURANCE DIRECTIVES/INSTRUCTIONS/GUIDELINES, 2005  
IMPOSED PENALTY RS.35,00,000

16-MAY-2016
 
4
History of entity/person FUTURE GENERALI INDIA LIFE INSURANCE CO.LTD.  
  ACCEPTED RENEWAL PREMIUM IN CASH BEYOND RS.50,000.00 WITHOUT OBTAINING PAN/FORM60/61   CENSURED/WARNED & DIRECTED/ADVISED TO BE DILIGENT IN COMPLYING WITH ALL THE ACTS, REGULATIONS ETC.

22-MAY-2024
 
5
History of entity/person ICICI PRUDENTIAL LIFE INSURANCE CO.LTD.  
  ENTERED INTO AGREEMENTS WITH GROUP MASTER POLICY HOLDERS AND MADE PAYOUTS VIOLATING CLAUSE B-2 AND CLAUSE C-4 OF GROUP INSURANCE DIRECTIVES/INSTRUCTIONS/GUIDELINES, 2005

ENTERED INTO AGREEMENTS WITH CORPORATE AGENTS AND MADE PAYOUTS VIOLATING CLAUSE 21 OF DIRECTIVES/INSTRUCTIONS/GUIDELINES OF IRDA (LICENSING OF CORPORATE AGENTS) REGULATIONS, 2005

GIFT CARDS, FOREIGN TRIPS ARRANGED FOR EMPLOYEES OF CORPORATE AGENTS THROUGH VARIOUS SALES CAMPAIGNS VIOLATING CLAUSE 21 OF DIRECTIVES/INSTRUCTIONS/GUIDELINES ON IRDA (LICENSING OF CORPORATE AGENTS) REGULATIONS, 2005

FLOATED CONTESTS FOR EMPLOYEES OF THE BROKERS AND REMUNERATED THEM WITH GIFTS AND FOREIGN TRIPS VIOLATING REGULATION 19 OF IRDAI (INSURANCE BROKERS) REGULATIONS, 2002  
IMPOSED PENALTY RS.20,00,000

27-MAR-2017
 
6
History of entity/person IDBI FEDERAL LIFE INSURANCE CO.LTD.  
  MADE PAYMENT OF DEATH CLAIM PROCEEDS TO MASTER POLICYHOLDER VIOLATING OF CLAUSE C-7 OF GROUP INSURANCE DIRECTIVES/INSTRUCTIONS/GUIDELINES, 2005

FLOATED VARIOUS CONTESTS TO INSURANCE BROKERS & EMPLOYEES OF BROKERS AND REWARED OVER & ABOVE COMMISSION/BROKERAGE  
IMPOSED PENALTY RS.16,00,000

04-NOV-2015
 
7
History of entity/person INDIAFIRST LIFE INSURANCE CO.LTD.  
  DID NOT ADHERE TO CIRCULAR ISSUED BY IRDA

CREATED DUMMY CODES IN NEW BUSINESS PROCESSING/POLICY ADMINISTRATION SYSTWEMS AND COMMISSION PAID TO RESPECTIVES CORPORATE AGENTS

FLOATED VARIOUS SALES CAMPAIGNS TO THE EMPLOYEES OF CORPORATE AGENTS IN THE NATURE OF "GIFT CARDS", "ONLINE REDEMPTION POINTS" AND “FOREIGN TRIPS" VIOLATING SECTION 40(1) & 40A OF INSURANCE ACT, 1938

PAID AMOUNT OTHER THAN PERMITTED AGENCY COMMISSION TO CORPORATE AGENT

MADE PAYMENT OF DEATH CLAIM PROCEEDS TO MASTER POLICYHOLDER VIOLATING OF CLAUSE C-7 OF GROUP INSURANCE DIRECTIVES/INSTRUCTIONS/GUIDELINES, 2005

LAUNCHED POLICIES WHICH WERE NOT APPROVED BY IRDA VIOLATING FILE AND USE DIRECTIVES/INSTRUCTIONS/GUIDELINES ISSUED BY IRDA

DID NOT OBTAIN CERTIFICATE AT THE END OF THE MEMBERSHIP FORM FROM PROSPECT VIOLATING REGULATION 3(4) & 4(2) OF IRDA (PROTECTION OF POLICYHOLDERS’ INTERESTS) REGULATIONS, 2002  
IMPOSED PENALTY RS.65,00,000

26-MAY-2015
 
8
History of entity/person KOTAK MAHINDRA OLD MUTUAL LIFE INSURANCE LTD.  
  CONSIDERABLE DELAY IN PROCESSING AND SETTLEMENT OF DEATH CLAIMS

PAID CLAIM CHEQUES TO MASTER POLICY HOLDER

WAIVED PORTION OF TOTAL PREMIUM WHEN POLICY ACCEPTED WITH EXTRA

WAIVED SURRENDER CHARGES PARTIALLY OR FULLY

ALLOWED SURRENDERS WITHIN THREE YEARS

WAIVED SURRENDER PENALTY

SURRENDERED MWP POLICIES

SOLD OTHER THAN TERM POLICIES (UNIT LINKED POLICIES) IN KEY-MAN INSURANCE POLICIES  
CENSURED/WARNED & DIRECTED/ADVISED TO BE DILIGENT IN COMPLYING WITH ALL THE ACTS, REGULATIONS ETC.

30-OCT-2008
 
9
History of entity/person METLIFE-INDIA INSURANCE CO.LTD.  
  DID NOT ADHERE TO FILE & USE DIRECTIVES/INSTRUCTIONS/GUIDELINES

DEFAULTED IN REFERRAL AGREEMENTS

DID NOT ADHERE TO OBLIGATIONS TOWARDS RURAL SECTOR IN 2008-09

DID NOT HOST INVESTMENT AND ACCOUNTING SERVERS IN INDIA

DID NOT SEND FUND STATEMENTS TO ULIP POLICYHOLDERS

DID NOT PUT IN PLACE MECHANISM REQUIRED FOR APPROPRIATE VALUATION OF ASSETS AND ARRIVING AT “AVAILABLE SOLVENCY MARGIN”

ENGAGED SERVICES OF INDIVIDUALS AND CORPORATES ON ”EXCLUSIVE BASIS” AS CONSULTANTS TO IDENTIFY,RECRUIT,TRAIN,MENTOR AND DEVELOP FINANCIAL ADVISORS

SETTLED DEATH BENEFITS TO GROUP MASTER POLICYHOLDER IN NON-EMPLOYER-EMPLOYEES CASES IN GROUP TERM INSURANCE POLICIES  
IMPOSED PENALTY RS.76,00,000

05-OCT-2012
 
10
History of entity/person ORIENTAL INSURANCE CO.LTD.,THE  
  DID NOT FOLLOW RATING & DISCOUNTS STRUCTURE FILED WITH IRDA

SOURCED BUSINESS THROUGH MULTI LEVEL MARKETING THROUGH PERSONS WHO DID NOT POSSESS ANY CERTIFICATE/LICENSE

PAID APART/OVER AND ABOVE PERMISSIBLE AGENCY COMMISSION/REMUNERATION TO CORPOARTE AGENTS

REIMBURSED CLAIM PAYMENTS TO GROUP ORGANIZER

PAID VARIOUS CLAIMS TO INSURED PERSONS DUE TO DELAY IN PAYMENT BY TPA/OIC  
IMPOSED PENALTY RS.20,00,000

08-FEB-2016
 
11
History of entity/person SBI LIFE INSURANCE CO.LTD.  
  PAID CLAIM CHEQUES TO MASTER POLICY HOLDER

SOLD TWO YEAR POLICIES AS SINGLE PREMIUM POLICY AND DID NOT GIVE INFORMED CHOICE TO MEMBERS OF GROUP INSURANCE POLICIES VIOLATING FILE & USE DIRECTIVES/INSTRUCTIONS/GUIDELINES

PAID EXCESS COMMISSION TO CORPORATE AGENTS OVER AND ABOVE THE ELIGIBLE 2% COMMISSION ON SINGLE INSURANCE POLICIES  
IMPOSED PENALTY RS.6,00,000

18-SEP-2012
 
12
History of entity/person SHRIRAM LIFE INSURANCE CO.LTD.  
  SETTLED DEATH CLAIMS IN FAVOUR OF GROUP MASTER POLICYHOLDER

DID NOT OBTAIN CONFIRMATION OF RECEIPT OF CLAIM PAYMENT FROM THE BENEFICIARIES

AUTOMATED SETTLEMENT OPTION (WITHOUT OPTION/CONSENT BY POLICY HOLDER) ON MATURITY DATE, IF POLICYHOLDER DOES NOT REVERT FOR THE COMMUNICATION SENT

SETTLED DEATH CLAIMS IN FAVOUR OF MASTER POLICYHOLDERS UNDER NON-EMPLOYER/EMPLOYEE GROUP POLICIES  
IMPOSED PENALTY RS.6,00,000

17-OCT-2016
 
The regulatory charges/regulatory actions may be fully or partly applicable to the entities/persons mentioned in the second column.
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