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SOURCE OF INFORMATION : INSURANCE REGULATORY & DEVELOPMENT AUTHORITY OF INDIA WEBSITE
PERIOD COVERED : 16-AUG-2002 TO 13-JUL-2024

NAMES IN BROWN COLOUR
Names of entities/persons in brown colour denote that the regulatory order is not against them but their names have been mentioned only for association purposes.

INSURANCE THIRD PARTY ADMINISTRATOR (TPA): VIOLATED IRDA (TPA-HEALTH SERVICES) REGULATIONS, 2001

S.No. ENTITY  PERSONS  REGULATORY CHARGES REGULATORY ACTION(S) / DATE OF ORDER FURTHER DEVELOPMENTS
1
History of entity/person ANMOL MEDICARE INSURANCE TPA LTD.  
  DID NOT GET APPROVAL AND DID NOT INFORM IRDA ABOUT CHANGES IN SHAREHOLDING PATTERN BY WAY OF TRANSFER OF EXISTING SHARES TO EXISTING AS WELL AS NEW SHAREHOLDERS

SUBMITTED WRONG/MISLEADING UNDERTAKING WHILE PROVIDING INFORMATION ABOUT ENGAGEMENT IN ANY OTHER BUSINESS

DELAY IN SUBMISSION OF ANNUAL REPORT  
IMPOSED PENALTY RS.5,00,000

11-JAN-2016
 
2
History of entity/person EAST WEST ASSIST TPA PVT.LTD.  
  SUBMITTED WRONG/MISLEADING UNDERTAKING IN THE MATTER OF ENGAGEMENT BY CEO AND DIRECTOR IN INSURANCE OR INSURANCE RELATED ACTIVITY   IMPOSED PENALTY RS.1,00,000

17-NOV-2015
 
3
History of entity/person FAMILY HEALTH PLAN (TPA) LTD.  
  RENDERED SERVICES IN THE FORM OF IT SUPPORT FOR PORTING THE MEMBER DETAILS COVERED UNDER HEALTH INSURANCE POLICIES

ENTERED INTO AGREEMENT WITH ALLIED INSURANCE CO. FOR PROVIDING SERVICES TO THEIR CLIENTS VISITING INDIA FOR MEDICAL TREATMENT

PROVIDED EMERGENCY ASSISTANCE AND OTHER ALLIED SERVIES TO CLIENTS OF FOREIGN INSURERS IN INDIA

ENGAGED IN PRINTING AND DISPATCH OF HEALTH INSURANCE POLICY KITS TO ITS CUSTOMERS AND SEPARATE CHARGES RECEIVED FOR THE SAME FROM INSURER

DID NOT MAKE DISCLOSURE OF CLAIMS OUTSTANDING FOR MORE THAN 6 MONTHS AT THE YEAR-END IN RETURN TPA 4(7) OF ANNUAL REPORT  
IMPOSED PENALTY RS.25,00,000

CENSURED/WARNED & DIRECTED/ADVISED TO BE DILIGENT IN COMPLYING WITH ALL THE ACTS, REGULATIONS ETC.

29-JAN-2015
 
4
History of entity/person GOOD HEALTH PLAN (TPA) LTD.  
  ALLOWED TO OPERATE SINGLY ALL BANK ACCOUNTS AND ALSO INSTRUCTIONS TO BANK WHO WAS NEITHER EMPLOYEE NOR A DIRECTOR OF COMPANY AS PER BOARD APPROVED RESOLUTION   IMPOSED PENALTY RS.5,00,000

28-APR-2015
 
5
History of entity/person HAPPY INSURANCE TPA SERVICES PVT.LTD.  
  DID NOT MAINTAIN VALID REGISTRATION PERTAINING TO ITS DIRECTOR HAVING MEDICAL QUALIFICATION

SUBMITTED TPA-6 FORMS AFTER EXPIRY OF THREE YEARS FROM THE DATE OF APPOINTMENT OF NEW DIRECTORS ON THE BOARD OF COMPANY

DID NOT TAKE PRIOR APPROVAL FROM IRDA FOR CHANGE IN SHAREHOLDING PATTERN

DID NOT ADHERE TO WORKING CAPITAL REQUIREMENTS  
REJECTED APPLICATION FILED FOR RENEWAL OF LICENCE (TPA)

ADVISED TO REMOVE WORD TPA FROM NAME OF THE COMPANY

DIRECTED ALL INSURER HAVING TPA AGREEMENT WITH HAPPY TPA TO IMMEDIATELY TAKE SUCH ALTERNATIVE STEPS INCLUDING APPOINTMENT OF ANOTHER TPA

DIRECTED TO SUBMIT DATA COLLECTION AND BOOKS, RECORDS OR DOCUMENTS ETC. RELATING TO TPA BUSINESS

DIRECTED TO CO-OPERATE WITH INSURANCE COMPANIES IN MAKING SUITABLE ALTERNATE ARRANGEMENTS TO SERVICE POLICY HOLDERS IN RESPECT OF WHOM POLICIES ARE IN FORCE

DIRECTED TO RECONCILE AND CLOSE THE ACCOUNTS WITH CONCERNED INSURANCE COMPANIES AND NETWORK PROVIDERS

19-JUL-2016
IRDA VIDE ITS ORDER DATED 22/01/2018 A) ADVISED TO REMOVE THE WORD TPA FROM THE NAME OT ITS COMPANY AND SHALL NOT DO TPA BUSINESS B) ALL INSURERS HAVING TPA AGREEMENT WITH HAPPY TPA, SHALL IMMEDIATELY TAKE SUCH ALTERNATIVE STEPS INCLUDING APPOINTMENT OF ANOTHER TPA, IF ANY, AS MAY BE NECESSARY TO CONTINUE TO CATER TO THE POLICY HOLDERS SERVED BY HAPPY TPA C) HAPPY TPA SHALL IMMEDIATELY SUBMIT DATA COLLECTION AND THE BOOKS, RECORDS OR DOCUMENTS ETC., RELATING TO TPA BUSINESS CARRIED ON IT TO RESPECTIVE INSURERS D) SHALL COOPERATE WITH INSURANCE COMPANIES IN MAKING SUITABLE ALTERNATE ARRAGEMENTS TO SERVICE THE POLICY HOLDERS IN RESPECT OF WHOM THE POLICIES ARE IN FORCE E) SHALL RECONCILE AND CLOSE THE ACCOUNTS WITH CONCERNED INSURANCE COMPANIES AND NETWORK PROVIDERS, IF ANY  
6
History of entity/person MEDSAVE HEALTHCARE (TPA) LTD.  
  DID NOT MAKE DISCLOSURE OF HOLDING OF DIRECTRSHIP IN A COMPANY WHICH WAS IN INSURANCE OR INSURANCE RELATED ACTIVITY

ENGAGED IN OTHER BUSINESS APART FROM TPA ACTIVITY

PUBLISHED WRONG/MISLEADING INFORMATION ON ITS WEBSITE SERVICES RENDERING TO GENERAL PUBLIC  
CENSURED/WARNED & DIRECTED/ADVISED TO BE DILIGENT IN COMPLYING WITH ALL THE ACTS, REGULATIONS ETC.

02-MAR-2016
 
The regulatory charges/regulatory actions may be fully or partly applicable to the entities/persons mentioned in the second column.
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