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SOURCE OF INFORMATION : INSURANCE REGULATORY & DEVELOPMENT AUTHORITY OF INDIA WEBSITE
PERIOD COVERED : 16-AUG-2002 TO 13-JUL-2024

NAMES IN BROWN COLOUR
Names of entities/persons in brown colour denote that the regulatory order is not against them but their names have been mentioned only for association purposes.

ALL INSURANCE COMPANY

S.No. ENTITY  PERSONS  REGULATORY CHARGES REGULATORY ACTION(S) / DATE OF ORDER FURTHER DEVELOPMENTS
81
History of entity/person INDIAFIRST LIFE INSURANCE CO.LTD.  
  DID NOT MONITOR COMPLIANCE OF CORPORATE AGENTS WITH REGARD TO ACCEPTANCE OF CASH BEYOND THRESHOLD SET IN AML DIRECTIVES/INSTRUCTIONS/GUIDELINES   ADVISED INSURANCE COMPANIES TO STRICTLY ADHERE TO ANTI-MONEY LAUNDERING (AML) GUIDELINES

09-FEB-2012
 
82
History of entity/person INDIAFIRST LIFE INSURANCE CO.LTD.  
  DID NOT ADHERE TO CIRCULAR ISSUED BY IRDA

CREATED DUMMY CODES IN NEW BUSINESS PROCESSING/POLICY ADMINISTRATION SYSTWEMS AND COMMISSION PAID TO RESPECTIVES CORPORATE AGENTS

FLOATED VARIOUS SALES CAMPAIGNS TO THE EMPLOYEES OF CORPORATE AGENTS IN THE NATURE OF "GIFT CARDS", "ONLINE REDEMPTION POINTS" AND “FOREIGN TRIPS" VIOLATING SECTION 40(1) & 40A OF INSURANCE ACT, 1938

PAID AMOUNT OTHER THAN PERMITTED AGENCY COMMISSION TO CORPORATE AGENT

MADE PAYMENT OF DEATH CLAIM PROCEEDS TO MASTER POLICYHOLDER VIOLATING OF CLAUSE C-7 OF GROUP INSURANCE DIRECTIVES/INSTRUCTIONS/GUIDELINES, 2005

LAUNCHED POLICIES WHICH WERE NOT APPROVED BY IRDA VIOLATING FILE AND USE DIRECTIVES/INSTRUCTIONS/GUIDELINES ISSUED BY IRDA

DID NOT OBTAIN CERTIFICATE AT THE END OF THE MEMBERSHIP FORM FROM PROSPECT VIOLATING REGULATION 3(4) & 4(2) OF IRDA (PROTECTION OF POLICYHOLDERS’ INTERESTS) REGULATIONS, 2002  
IMPOSED PENALTY RS.65,00,000

26-MAY-2015
 
83
History of entity/person INDIAFIRST LIFE INSURANCE CO.LTD.  
  PAID APART/OVER AND ABOVE PERMISSIBLE AGENCY COMMISSION/REMUNERATION TO CORPOARTE AGENTS   IMPOSED PENALTY RS.5,00,000

03-JUL-2015
 
84
History of entity/person INDIAFIRST LIFE INSURANCE CO.LTD.  
  DID NOT MAINTAIN SHADOW ACCOUNT OF SUPERANNUATION FUND AND POLICY ACCOUNT VALUE ON THE WEBSITE VIOLATING IRDAI (NON-LINKED INSURANCE PRODUCTS) REGULATIONS, 2013

DID NOT CALCULATE RISK FOR REINSURANCE ON APPROXIMATE BASIS VIOLATING CLAUSE 6 OF CORPORATE GOVERNANCE DIRECTIVES/INSTRUCTIONS/GUIDELINES

RECOVERED SURRENDER CHARGES ON AUTO FORECLOSURE OF POLICIES

MAINTAINED SEPARATE SHAREHOLDERS’ FUND AND POOLED UNCLAIMED AMOUNTS OF POLICYHOLDERS INTO THIS ACCOUNT VIOLATING IRDA (PREPARATION OF FINANCIAL STATEMENTS AND AUDITORS REPORT OF INSURANCE COMPANIES) REGULATIONS, 2002

MAINTAINED SEPARATE SHAREHOLDERS’ FUND AND POOLED UNCLAIMED AMOUNTS OF POLICYHOLDERS INTO THIS ACCOUNT VIOLATING SECTIONS 10 & 11 OF INSURANCE ACT,1938  
CENSURED/WARNED & DIRECTED/ADVISED TO BE DILIGENT IN COMPLYING WITH ALL THE ACTS, REGULATIONS ETC.

05-MAY-2017
 
85
History of entity/person ING VYSYA LIFE INSURANCE CO.LTD.  
  CHARGED RIDER PREMIUM IN VIOLATION OF PROVISION OF REGULATION 3(1) OF IRDA (PROTECTION OF POLICYHOLDERS’ INTERESTS) REGULATIONS, 2002

DID NOT ADHERE TO FILE & USE DIRECTIVES/INSTRUCTIONS/GUIDELINES

INDULGED IN PROMOTIONAL COMPETITION AMONGST REFERRAL PARTNERS VIOLATING IRDA CIRCULAR DATED 14/02/3003  
ADVISED STRICTLY ADHERE TO PROVISIONS OF INSURANCE ACT, 1938

05-JAN-2010
 
86
History of entity/person ING VYSYA LIFE INSURANCE CO.LTD.  
    ADVISED TO BRING EXPENDITURE LEVELS WITHIN THE PRESCRIBED LIMITS

18-NOV-2010
 
87
History of entity/person ING VYSYA LIFE INSURANCE CO.LTD.  
  INCURRED OTHER EXPENSES ON REFERRAL PARTNERS APART FROM REFERRAL FEE

PAID MARKETING EXPENSES TO CORPORATE AGENTS IN ADDITION TO BROKERAGE PAID  
IMPOSED PENALTY RS.30,00,000

30-JUL-2012
 
88
History of entity/person KOTAK MAHINDRA OLD MUTUAL LIFE INSURANCE LTD.  
  CONSIDERABLE DELAY IN PROCESSING AND SETTLEMENT OF DEATH CLAIMS

PAID CLAIM CHEQUES TO MASTER POLICY HOLDER

WAIVED PORTION OF TOTAL PREMIUM WHEN POLICY ACCEPTED WITH EXTRA

WAIVED SURRENDER CHARGES PARTIALLY OR FULLY

ALLOWED SURRENDERS WITHIN THREE YEARS

WAIVED SURRENDER PENALTY

SURRENDERED MWP POLICIES

SOLD OTHER THAN TERM POLICIES (UNIT LINKED POLICIES) IN KEY-MAN INSURANCE POLICIES  
CENSURED/WARNED & DIRECTED/ADVISED TO BE DILIGENT IN COMPLYING WITH ALL THE ACTS, REGULATIONS ETC.

30-OCT-2008
 
89
History of entity/person KOTAK MAHINDRA OLD MUTUAL LIFE INSURANCE LTD.  
  REPUDIATED DEATH CLAIMS FOR NON-SUBMISSION OF CLAIM REQUIREMENTS WITHOUT ALLOWING SUFFICIENT TIME TO CLAIMANT

REMUNERATED MASTER POLICYHOLDERS TOWARDS ADMINISTRATIVE FEE

MODIFIED POLICY TERMS OF COMPLETE COVER GROUP PLANS WITHOUT GETTING CLEARANCE FROM IRDA  
IMPOSED PENALTY RS.22,00,000

07-SEP-2012
 
90
History of entity/person KOTAK MAHINDRA OLD MUTUAL LIFE INSURANCE LTD.  
  CLAIMED UNDER GROUP MASTER POLICY REPUDIATED ON THE GROUNDS OF “NON-DISCLOSURE IN HEALTH DECLARATION” BY INDIVIDUAL MEMBER   IMPOSED PENALTY RS.5,00,000

06-MAY-2016
 
91
History of entity/person L&T GENERAL INSURANCE CO.LTD.  
  DID NOT ADHERE TO OBLIGATORY TARGET IN TERMS OF MINIMUM PREMIUM TO BE UNDERWRITTEN IN RESPECT OF STANDALONE COMMERCIAL VEHICLE MOTOR THIRD PARTY INSURANCE   IMPOSED PENALTY RS.5,00,000

11-SEP-2013
 
92
History of entity/person L&T GENERAL INSURANCE CO.LTD.  
  PROCURED BUSINESS THROUGH UNLICENSED ENTITIES

MADE CHANGES TO TARIFF WORDINGS WITHOUT FILING AND TAKING APPROVAL FROM IRDA

ALLOWED DISCOUNTS ON FILED RATES ON DIFFERENT BASIS/GROUNDS

DID NOT ADHERE TO RATING & PRICING PROCEDURE NOR THE PREMIUM QUOTATIONS WERE APPROVED BY APPOINTED ACTUARY OR ANY OTHER AUTHROIZED PERSON

SETTLED LESSER CLAIM THAN ELIGIBLE

ACCEPTED PREMIUM FROM THIRD PARTY HAVING NO INSURABLE INTEREST

DID NOT FILE “STANDARDIZED PRODUCT SCRIPTS” IMMEDIATELY ON ENTERING INTO AGREEMENT  
IMPOSED PENALTY RS.50,00,000

30-JUL-2015
 
93
History of entity/person LIBERTY GENERAL INSURANCE LTD.  
  MADE PAYMENTS DIRECTLY TO MOTOR INSURANCE SERVICE PROVIDER (MISP) AND THE DESIGNATED PERSON FOR THE FACILITIEDS USED AND UNDER INFRASTRUCTURE AND PROFESSIONAL FEE VIOLATING GUIDELINE 15(5)(D) OF MISPG UNDER SECTION 102(B) OF THE INSURANCE ACT,1938   IMPOSED PENALTY RS.13,00,000

15-APR-2021
 
94
History of entity/person LIBERTY VIDEOCON GENERAL INSURANCE CO.LTD.  
  CREATED INTERMEDIARY CODES FOR UNAUTHORISED ENTITIES, SOLICITED BUSINESS THROUGH THESE ENTITIES, BOOKED UNDER DIRECT CHANNEL AND MADE PAYMENT IN THE NAME OF OUTSOURCED ACTIVITIES

PAID PROFESSIONAL FEE APART FROM STIPULATED INSURANCE COMMISSION TO INDIVIDUAL AGENTS

DID NOT MAKE DISCLOSURE OF PROFESSIONAL FEE PAID TO INDIVIDUAL AGENTS APART FROM STIPULATED INSURANCE COMMISSION TO IRDA AS REQUIRED UNDER FORM 31B (2) OF INSURANCE ACT, 1938

DISTORTED RATING STRUCTURE WITH HIGH DISCOUNTS ON BASIC RATE AND COVERED BASIC PREMIUM BY OVERCHARGING ON CATASTROPHIC PERILS, MISLED REINSURANCE BROKERS TO DEVELOP APPROPRIATE REINSURANCE TERMS IN REINSURANCE MARKET  
IMPOSED PENALTY RS.15,00,000

22-DEC-2016
 
95
History of entity/person LIFE & GENERAL INSURANCE & REINSURANCE BROKERS PVT.LTD.  
  ACCEPTED APPOINTMENT BY ANOTHER BROKER WITHOUT PROPER MANDATE BY THE CLIENT

DID NOT MAKE DISCLOSURE OF COURT CASES IN RENEWAL APPLICATION

SOLICITED INSURANCE BUSINESS BEFORE THE DATE OF LICENSE

PROVIDED CLAIM CONSULTANCY BEYOND RS.1 CRORE VIOLATING CLAUSE 3(I) AND 3(III) OF IRDA CIRCULAR IRDA/BRK/CIR/GLD/270/12/2011 DATED 07/12/2011  
CENSURED/WARNED & DIRECTED/ADVISED TO BE DILIGENT IN COMPLYING WITH ALL THE ACTS, REGULATIONS ETC.

DIRECTED TO ABSTAIN FROM ACCEPTING APPOINTMENT BY ANOTHER BROKER WITHOUT PROPER MANDATE BY CLIENT

24-APR-2017
 
96
History of entity/person LIFE INDIA EDUCATIONAL & CHARITABLE TRUST  
  SOLD INSURANCE & INVESTMENT PRODUCTS TO ITS MEMBERS AT THE POINT OF ENROLLING THEM INTO TRUST MEMBERSHIP VIOLATING REGULATION 9(1)(D) OF IRDA (LICENSING OF CORPORATE AGENTS) REGULATIONS, 2002   IMPOSED PENALTY RS.5,00,000

22-SEP-2016
 
97
History of entity/person LIFE INSURANCE CORP.OF INDIA  
  DID NOT ADHERE TO OBLIGATIONS TOWARDS RURAL SECTOR IN 2008-09   IMPOSED PENALTY RS.5,00,000

DIRECTED TO MEET UNFULFILLED PART OF RURAL AND/OR SOCIAL SECTORS

07-JAN-2010
 
98
History of entity/person LIFE INSURANCE CORP.OF INDIA  
  CONSIDERABLE DELAY IN PROCESSING AND SETTLEMENT OF DEATH CLAIMS   ADVISED TO COMPLETE ALL CLAIM INVESTIGATIONS WITHIN STIPULATED TIME AND PUT IN PLACE EFFECTIVE SYSTEMS TO SETTLE THE CLAIMS PROMPTLY

28-NOV-2011
 
99
History of entity/person MAGMA HDI GENERAL INSURANCE CO.LTD.  
  PROCURED BUSINESS THROUGH UNLICENSED ENTITIES   IMPOSED PENALTY RS.5,00,000

05-APR-2017
 
100
History of entity/person MAX BUPA HEALTH INSURANCE CO.LTD.  
  SOLD NEW VERSION OF PRODUCT, BEFORE ITS CLEARANCE FROM IRDA AND CONTINUED TO OFFER OLD VERSION OF PRODUCTS, EVEN AFTER APPROVAL OF NEW VERSION OF PRODUCTS

INVOLVED VARIOUS UNLICENSED ENTITIES TO SOLICIT INSURANCE BUSINESS AND ALSO MADE PAYMENT TO SUCH ENTITIES IN THE NAME OF REIMBURSEMENT OF MARKETING EXPENSES

USED SERVICES OF VARIOUS OUTSOURCED VENDORS TO PROCURE BUSINESS BY LOGGING IN THE NAME OF EMPLOYEES OF THE INSURER

DID NOT CAPTURE DATE OF INTIMATION OF CLAIMS IN THE SYSTEM

LACK OF PROPER INTERNAL CONTROLS AND PROCEDURES WHILE SETTLING THE CLAIMS AT INSURER’S END

DELAY IN SETTLING CLAIMS IN MAJORITY OF CASES  
IMPOSED PENALTY RS.20,00,000

26-APR-2016
 
The regulatory charges/regulatory actions may be fully or partly applicable to the entities/persons mentioned in the second column.
 
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