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SOURCE OF INFORMATION : INSURANCE REGULATORY & DEVELOPMENT AUTHORITY OF INDIA WEBSITE
PERIOD COVERED : 16-AUG-2002 TO 28-AUG-2025

NAMES IN BROWN COLOUR
Names of entities/persons in brown colour denote that the regulatory order is not against them but their names have been mentioned only for association purposes.

ALL INSURANCE COMPANY

S.No. ENTITY  PERSONS  REGULATORY CHARGES REGULATORY ACTION(S) / DATE OF ORDER FURTHER DEVELOPMENTS
21
History of entity/person BHARTI AXA GENERAL INSURANCE CO.LTD.  
  MADE CHANGES IN HEALTH INSURANCE POLICY VIOLATING FILE AND USE DIRECTIVES/INSTRUCTIONS/GUIDELINES

MADE PROPORTIONATE DEDUCTION IN PROPORTION TO ROOM RENT AND DEDUCTED DMO/RMO CHARGES WITHOUT MAKING PROPER DISCLOSURE TO POLICYHOLDERS  
IMPOSED PENALTY RS.5,00,000

20-JUL-2016
 
22
History of entity/person BHARTI AXA GENERAL INSURANCE CO.LTD.  
  MADE PAYMENTS TOWARDS INFRASTRUCTURE EXPENSES TO CORPORATE AGENTS

PROCURED BUSINESS THROUGH UNLICENSED ENTITIES

PAID COMMISSION TO UNAUTHORISED PERSONS/ENTITIES

MADE ADDITIONAL PAYMENTS OTHER THAN COMMISSION AMOUNT TO LICENSED ENTITY

DID NOT PROVIDE INFORMATION TO INSPECTION TEAM

ALLOWED DISCOUNTS/DISCRETIONARY DISCOUNTS OVER AND ABOVE APPROVED STRUCTURE

DID NOT PROVIDE FULL INFORMATION ON PERILS COVERED TOWARDS WHICH THE PREMIUM HAS BEEN COLLECTED AND DID NOT PROVIDE DOCUMENTARY EVIDENCE NOR REPLIED IN ANY OF ITS SUBMISSIONS VIOLATING PROVISIONS OF IRDA (PROTECTION OF POLICYHOLDERS’ INTERESTS) REGULATIONS, 2002  
IMPOSED PENALTY RS.35,00,000

09-AUG-2016
 
23
History of entity/person BHARTI AXA GENERAL INSURANCE CO.LTD.  
  MADE PAYMENTS DIRECTLY TO MOTOR INSURANCE SERVICE PROVIDER (MISP) AND THE DESIGNATED PERSON FOR THE FACILITIEDS USED AND UNDER INFRASTRUCTURE AND PROFESSIONAL FEE VIOLATING GUIDELINE 15(5)(D) OF MISPG UNDER SECTION 102(B) OF THE INSURANCE ACT,1938   IMPOSED PENALTY RS.5,00,000

30-DEC-2020
 
24
History of entity/person BHARTI AXA GENERAL INSURANCE CO.LTD.  
  DID NOT ADHERE TO MINIMUM OBLIGATIONS UNDER MOTOR THIRD PARTY BUSINESS VIOLATING IRDAI (OBLIGATION OF INSURER IN RESPECT OF MOTOR THIRD PARTY INSURANCE BUSINESS) REGULATIONS, 2015   IMPOSED PENALTY RS.10,00,000

30-DEC-2020
 
25
History of entity/person BHARTI AXA LIFE INSURANCE CO.LTD.  
  DID NOT SUBMIT INFORMATION TO IRDA IN RELATION TO CHANGE IN SHAREHOLDING PATTERN AND STATUS OF PROMOTER ENTITY   IMPOSED PENALTY RS.10,00,000

26-AUG-2010
 
26
History of entity/person BHARTI AXA LIFE INSURANCE CO.LTD.  
  VIOLATED DIRECTIVES/INSTRUCTIONS/GUIDELINES OF IRDA ON ADVERTISEMENTS   DIRECTED TO MODIFY/WITHDRAW THE ADVERTISEMENTS CONTAINING MISLEADING CONTENTS

20-SEP-2010
 
27
History of entity/person BHARTI AXA LIFE INSURANCE CO.LTD.  
  PAID AMOUNTS TO GROUP POLICYHOLDERS IN THE NAME OF “MARKET RESEARCH”, “SALES TRAINING” AND “DISPLAY OF PUBLICITY MATERIAL” ETC VIOLATING CLAUSES B-2 AND C-4 OF GROUP INSURANCE DIRECTIVES/INSTRUCTIONS/GUIDELINES AND CIRCULAR NO.015/IRDA/LIFE/CIRCULAR/GI DIRECTIVES/INSTRUCTIONS/GUIDELINES/2005 DATED 14/07/2005   IMPOSED PENALTY RS.5,00,000

12-APR-2016
 
28
History of entity/person BIRLA SUN LIFE INSURANCE CO.LTD.  
  DEFAULTED IN REFERRAL AGREEMENTS   ADVISED STRICTLY ADHERE TO PROVISIONS OF INSURANCE ACT, 1938

04-JAN-2010
 
29
History of entity/person BIRLA SUN LIFE INSURANCE CO.LTD.  
  TOOK BLANKET APPROVAL FOR RAISING THE LIMIT UP TO 15% IN RESPECT OF INDUSTRY/GROUP EXPOSURE

ISSUED AND SENT CHEQUE IN FAVOUR OF MASTER POLICY HOLDER IN CASE OF DEATH CLAIMS

PERMITTED VARIOUS UNLICENSED INDIVIDUALS TO SOLICIT AND PROCURE BUSINESS  
IMPOSED PENALTY RS.6,00,000

12-APR-2012
 
30
History of entity/person BIRLA SUN LIFE INSURANCE CO.LTD.  
  ADJUSTED EXCESS PREMIUM RECEIVED OVER AND ABOVE ANNUALIZED PREMIUM ON THE DAY OF RECEIPT OF PREMIUM INSTEAD OF ADJUSTING THE PREMIUMS AT RESPECTIVE DUE DATES VIOLATING IRDA LINKED INSURANCE PRODUCTS) REGULATIONS, 2013

EXCLUSION CLAUSE WAS NOT MENTIONED IN F&U APPLICATION WHICH WAS APPROVED FOR SINGLE PREMIUM GROUP TERM POLICY VIOLATING FILE & USE DIRECTIVES/INSTRUCTIONS/GUIDELINES

DID NOT MAKE DISCLOSURE OF BUSINESS MENTORS AS OUTSOURCE ACTIVITY REQUIRED UNDER OUTSOURCING DIRECTIVES/INSTRUCTIONS/GUIDELINES

PROVIDED GIFT CARDS/FOREIGN TRIPS/CONTESTS TO THE EMPLOYEES OF CORPORATE AGENTS AND BROKERS VIOLATING CORPORATE AGENTS DIRECTIVES/INSTRUCTIONS/GUIDELINES  
IMPOSED PENALTY RS.20,00,000

08-DEC-2016
 
31
History of entity/person CANARA HSBC ORIENTAL BANK OF COMMERCE LIFE INSURANCE CO.LTD.  
  FLOATED VARIOUS SALES CAMPAIGNS TO THE EMPLOYEES OF CORPORATE AGENTS WHO WERE NOT LICENSED SPECIFIED PERSONS VIOLATING SECTION 40(1) OF INSURANCE ACT, 1938 AND CLAUSE 21 OF IRDA CIRCULAR NO.017/IRDA/CIRCULAR/CA DIRECTIVES/INSTRUCTIONS/GUIDELINES/2005 DATED 14/07/2005 ON DIRECTIVES/INSTRUCTIONS/GUIDELINES ON LICENSING OF CORPORATE AGENTS

ISSUED AND SENT CHEQUE IN FAVOUR OF MASTER POLICY HOLDER IN CASE OF DEATH CLAIMS  
IMPOSED PENALTY RS.31,00,000

12-DEC-2014
 
32
History of entity/person CARE HEALTH INSURANCE LTD.  
  GRANTED EMPLOYEE STOCK OPTIONS (ESOP) TO NON-EXECUTIVE DIRECTOR DESPITE REJECTED BY IRDAI   IMPOSED PENALTY RS.1,00,00,000

DIRECTED TO CANCEL AND REVOKE STOCK OPTIONS

DIRECTED TO SECURE PROPER MANAGEMENT FROM DATE OF ORDER

23-JUL-2024
 
33
History of entity/person CHOLA MS GENERAL INSURANCE CO.LTD.  
  ENGAGED WITH AND CORRESPONDING PAYMENTS IN THE NAME OF DISPLAY OF ADVERTISEMENT MATERIAL TO MISPS VIOLATING PARA 15(5)(D) OF IRDA (MISP) DIRECTIVES/INSTRUCTIONS/GUIDELINES   IMPOSED PENALTY RS.1,00,00,000

08-MAR-2021
 
34
History of entity/person CHOLAMANDALAM MS GENERAL INSURANCE CO.LTD.  
  DID NOT TAKE APPROVAL FROM IRDA BEFORE ENTERING INTO CORPORATE AGENCY AGREEMENT WITH ANOTHER INSURER

GIVEN IN WRITING TO CENTRAL BANK OF INDIA ABOUT PAYMENT OF RS.10 CRORE FOR PROVIDING INFORMATION ABOUT BANK’S CUSTOMERS ETC.VIOLATING DIRECTIVES/INSTRUCTIONS/GUIDELINES ISSUED FOR LICENSING OF CORPORATE AGENTS

PAID COMPENSATION TO CENTRAL BANK OF INDIA FOR SOLICITATION BY THIRD PARTY TO SHARE INFORMATION ABOUT ITS MEMBERS  
IMPOSED PENALTY RS.5,00,000

09-FEB-2011
 
35
History of entity/person CHOLAMANDALAM MS GENERAL INSURANCE CO.LTD.  
  PAID MONIES APART FROM/OVER AND ABOVE COMMISSION TO CORPOPRATE AGENT INDUSIND BANK LTD. IN FORM OF “DATABASE SHARING/INCENTIVES TO EMPLOYEES OF CORPORATE AGENT AND INFRASTRUCTURE SETTING UP COSTS”   IMPOSED PENALTY RS.10,00,000

30-AUG-2011
 
36
History of entity/person CHOLAMANDALAM MS GENERAL INSURANCE CO.LTD.  
  DID NOT ADHERE TO OBLIGATORY TARGET IN TERMS OF MINIMUM PREMIUM TO BE UNDERWRITTEN IN RESPECT OF STANDALONE COMMERCIAL VEHICLE MOTOR THIRD PARTY INSURANCE   IMPOSED PENALTY RS.5,00,000

11-SEP-2013
 
37
History of entity/person CHOLAMANDALAM MS GENERAL INSURANCE CO.LTD.  
  DID NOT REPORT TO INSPECTION OBSERVATION ON INDIVIDUAL REFERRALS WHO ARE ALSO AGENTS OF OTHER INSURERS

MADE HIGHER DISCOUNTS IN PREMIUM IN EXCESS OF MAXIMUM DISCOUNT ALLOWED UNDER MOTOR ,ENGINEERING AND TRAVEL POLICIES

ISSUED SPECIAL CONTINGENCY POLICY WITHOUT FILING AND TAKING APPROVAL FROM AUTHORITY

DID NOT PLACE SYSTEM CONTROLS TO ENSURE COMPLIANCE VIOLATING OF SECTION 64-VB OF INSURANCE ACT, 1938

DID NOT MAKE DISCLOSURE OF INFORMATION OF ADD-ON COVERS AND PREMIUM BIFURCATION TOWARDS BASE COVER/OPTIONAL OPTED ADD-ON COVERS IN THE POLICY SCHEDULE VIOLATING PROVISIONS OF IRDA (PROTECTION OF POLICYHOLDERS’ INTERESTS) REGULATIONS, 2002  
IMPOSED PENALTY RS.25,00,000

16-DEC-2015
 
38
History of entity/person CHOLAMANDALAM MS GENERAL INSURANCE CO.LTD.  
  PAID COMMISSION ON PORTED HEALTH POLICIES VIOLATING CLAUSE 15 OF SCHEDULE I OF IRDA (HEALTH INSURANCE) REGULATIONS, 2013

PAID FEE WITHOUT HAVING UPPER CAP/LIMIT ON FEE PAYABLE

DID NOT ADHERE TO CIRCULAR ON PROVIDING OF INFORMATION OF AGENCY CONTACT DETAILS IN POLICY DOCUMENT  
IMPOSED PENALTY RS.1,01,00,000

22-OCT-2019
 
39
History of entity/person DHFL PRAMERICA LIFE INSURANCE CO.LTD.  
  ENTERED INTO OUTSOURCING AGREEMENTS WITH ENTITIES OWNED/RELATED TO INDIVIDUAL AGENTS AND MADE EXTRA PAYOUTS

ENTERED INTO AGREEMENTS WITH RELATED PARTIES OF CORPORATE AGENTS TO OBTAIN SERVICES AND MADE PAYMENTS TO ENTITIES

NAMED AN INDIVIDUAL (HOLDING A LICENSE AS AN INDIVIDUAL AGENT) AS CORPORATE INSURANCE EXECUTIVE (CIE) OF A CORPORATE AGENT  
IMPOSED PENALTY RS.15,00,000

13-APR-2016
 
40
History of entity/person EDELWEISS LIFE INSURANCE CO.LTD.  
  DID NOT CAPTURE BANK ACCOUNT DETAILS OF POLICYHOLDERS AT PROPOSAL AT PROPOSAL STAGE VIOLATING CLAUSE 4B(I) AND 4B(II) OF CIRCULAR NO.IRDA/F&A/CIR/MISC/282/11/2020 DATED 17/11/2020

DID NOT ENSURE THAT TRANSACTION ENTERED WITH RELATED PARTIES ARE AT ARM’S LENGTH PRICE

DID NOT CLASSIFY AND DISCLOSE ACTIVITIES LIKE TRAINING AND ADVERTISING AS OUTSOURCING

DID NOT SUBMIT RESOLUTION PASSED BY BOARD WITH RESPECT TO RELATED PARTY TRANSACTIONS

DID NOT UNDERTAKE DUE DILIGENCE OF THE VENDORS AND DID NOT REVIEW IT ANNUALLY  
IMPOSED PENALTY RS.1,00,00,000

23-JUN-2025
 
The regulatory charges/regulatory actions may be fully or partly applicable to the entities/persons mentioned in the second column.
 
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